JOB DESCRIPTION

Title

Enterprise Edge Product Manager

Overview of the Role

• Oversee the Company’s Product’s journey from inception to retirement, integrating various business functions to optimize performance and profitability.

Key Responsibilities:

• Product Management: Support engineering efforts across product design, engineering, and operations using your knowledge of product lifecycle management

• Application Management: Overseeing the implementation, upgrade, and maintenance of enterprise applications. Ensuring that software applications are configured correctly and perform optimally to meet business requirements.

• User Support and Training: Providing technical support to end-users, addressing issues related to application functionality, and conducting training sessions to enhance user proficiency with enterprise applications.

•  System Integration: Designing and managing the integration of various software applications to ensure seamless data flow and interoperability with Customer Applications.

• OEM Collaboration: Collaborating with software OEMs for troubleshooting, obtaining application updates, and ensuring compliance with licensing agreements

• Security and Compliance: Implementing security measures to protect enterprise applications and data. Ensuring that applications comply with industry standards, regulations, and internal policies.

• Performance Monitoring: Continuously monitoring application performance, identifying potential issues before they impact business operations, and optimizing application performance when necessary.

• Project Management: Leading or contributing to projects related to the implementation or enhancement of enterprise applications. Coordinating with various stakeholders to ensure projects are completed on time and within budget.

• Documentation and Reporting: Maintaining comprehensive documentation of application configurations, integrations, and user guides. Generating reports on application performance and providing insights to inform decision-making.

• Identify, track and mitigate project risks and issues, coordinate response escalation, track and analyze incidents on Applications

• Manage project timelines and communicate status to all stakeholders, internal and external.

• Conduct proof of concepts, trainings and User Acceptance Testing’s

• Actively participate in Sales Process

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Position Requirements

• Technical Proficiency: Expertise in configuring and managing enterprise applications, understanding of databases, networking, and software integration.
• Problem-Solving: Strong analytical skills to diagnose and resolve issues efficiently, minimizing application downtime and impact on business operations.
• Communication: Excellent verbal and written communication skills to effectively collaborate with stakeholders across different departments, explain complex technical concepts in simple terms, and provide user training.
• Project Management: Ability to manage multiple projects, prioritize tasks, and meet deadlines. Familiarity with project management tools and methodologies.
• Attention to Detail: Precision in configuring applications, conducting thorough testing, and maintaining detailed documentation to ensure accuracy and reliability.
• Customer Service Orientation: A proactive approach to user support, with a focus on understanding user needs and providing timely, effective solutions.

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Technical Skills

• Product Life Cycle Management
• Project Management
• Implementation Knowledge of Enterprise Applications
• Expert Knowledge of Database administration and database scripting; SQL
• Non SQL : MongoDB, CosmoDB
• API Integration
• DevOPs
• Business Intelligence and Data warehouse Management
• Web API (REST)
• Software Programming Skill (Intermediate)
• Docker
• Kubernetes
• RPA Development and Implementation

Personal Attributes

• Strong written, verbal communication and presentation skills
• Possess good customer service skills, attention to detail and ability to multi-task
• Sales Oriented
• Technically Sound