What if your Bank could monitor and proactively reverse failed customer ATM withdrawals without requiring the Customer to walk into the Bank Branch to lodge failed ATM complaint?
What if you could effectively prevent such incidents from hampering your relationship with your customers, earning their solid confidence in your bank’s product offerings?
While this sounds like a tall order, that’s exactly what the all-in-one “ATM Dispense Error Manager” promises all its bank customers
The ATM Dispense Error Manager
The ATM Dispense Error Manager is a portal that
- Delivers a comprehensive platform that helps streamline Electronic Journal Management
- Ensures a Centralized Dispute Resolution System that treats Failed Customer ATM Withdrawals.
- Enables Banks to proactively monitor and reverse Failed ATM transactions without requiring the physical Journal Paper loaded into ATMs.
Either Reversal of failed “On-Us” transactions within 24 hours has been the industry’s standard OR Reversal of failed “Not-on-Us” transactions within 48 hours as is the industry’s standard, the bank needs a solution to cover her needs of a Centralize ATM Dispute Management Processing Workflow in order to automatically reverse failed ATM withdrawals.
The Dispense Error Manager enables Financial Institutions (FI) to automate the reversal process of failed ATM withdrawals due to dispensing errors and therefore improve the overall customer satisfaction level. It also integrates with Data Warehouse & Core Banking applications to validate the status of each failed transaction, verifies the integrity of each failed transaction, and uses the STAN, PAN, RRN, and Amount data to match/verify the status and recommend appropriate action.
Value Proposition
- 3-way matching process among ATM e-Journal, Core banking application (CBA) and switch with inbuilt support for Finacle, Flexcube, and other CBAs and Postilion switch.
- Double Entries for reversals to customers’ accounts for dispense errors. Customer transactions.
- Configurable automated posting into CBA for remediation.
- Robust, a vendor-agnostic solution supporting all ATM makes and models currently operational in Nigeria
- Robust processing performance with horizontal scaling
- Historical e-Journal transaction history with sortable and searchable ATM transaction data
We have provided a detailed document workflow explaining the seamless process, the advantage of ActivEdge’s ATM Dispense error manager over other solutions, and the Atm terminals our solution supported. Kindly access here